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Isabel González Enri is looking forward to meeting with the external consultants to the postal board. Isabel is a person that people trust when it comes to making decisions. This is mainly due to her dedication and her ability to listen. In addition, Isabel is a person who takes a broad view of organisational issues, considering how her decisions may affect the different departments of the company. Her work colleagues, studies and friends describe her as someone who has a definite purpose. That is why it came as no surprise to those close to her when she received a call that spring morning telling her that she had been chosen to lead Corporate Social Responsibility (CSR) at Correos. Accepting such a position could be one of those life-changing decisions. In Isabel’s case, it was in line with her aspirations, as she had been working with determination for years on projects that would add value to the company’s different stakeholders.